PRIVACY POLICY

evisas vietnam (“we,” “us,” or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

evisas vietnam is operated by Thryve Vietnam Company Limited.

• Business Registration Number: 0319109611
• Office Address: 15 Hoang Ke Viem, Bay Hien Ward, Ho Chi Minh City, Vietnam

2. Information We Collect

We collect only the information necessary to provide visa application services.

2.1 Personal Information

This may include:

• Full name
• Nationality
• Date of birth
• Passport number
• Passport scan or photo
• Passport-styled picture of the applicant
• Contact details (email, phone number)
• Travel details (entry date, entry point)

2.2 Payment Information

Payment details are processed securely by a third-party payment provider (OnePay).

We do not store full credit card numbers on our servers.

2.3 Technical Information

We may collect limited technical data such as:

• IP address
• Browser type
• Device information
• Time and date of access

This information is used for security, fraud prevention, and system improvement.

3. How We Use Your Information

We use your information strictly for legitimate business purposes, including:

• Processing and submitting visa applications
• Reviewing and verifying application details
• Communicating with you regarding your application
• Providing customer support
• Preventing fraud and unauthorized transactions
• Complying with legal and regulatory requirements

We do not use your information for unrelated marketing purposes without consent.

4. Legal Basis for Processing

We process your personal data based on one or more of the following grounds:

• Performance of a contract (providing visa services)
• Your explicit consent
• Compliance with legal obligations
• Legitimate business interests (e.g. fraud prevention, service improvement)

5. Sharing of Information

We may share your information only when necessary, including with:

• Vietnam Immigration authorities or authorized partners for visa processing
• Trusted service providers (e.g. IT, hosting, payment processors)
• Legal or regulatory authorities when required by law

All third parties are required to handle data securely and confidentially.

We do not sell or rent personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to:

• Complete visa services
• Comply with legal, accounting, and regulatory obligations
• Resolve disputes or enforce agreements

Once data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information, including:

• Secure servers and encryption
• Access controls and restricted permissions
• Secure payment processing systems

While no system is 100% secure, we take reasonable steps to protect your data against unauthorized access, loss, or misuse.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

9. Cookies & Tracking

We may use cookies or similar technologies to:

• Improve website functionality
• Analyze site performance
• Enhance user experience

You may adjust your browser settings to refuse cookies, though some features may not function properly.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

Continued use of our services constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

• Email: support.evisas@thryvevietnam.com
• Address: 15 Hoang Ke Viem, Bay Hien Ward, Ho Chi Minh City, Vietnam